Dji
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Dji Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Dji has 2.5 star rating based on 25 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Good unit until you need service, Easy to deploy and carry into certain situations, Great drones and phenomenal user interfaces.
Cons: Deplorable customer service, Customer service is lacking, Everything from customer service to product usability.Recent recommendations regarding this business are as follows: "I don’t know what to tell you, but I think it’s ridiculous that all of a sudden you can’t use your drone because they’re not continuing the app. I don’t even know what all that means.", "Everything is fine, I received a telephone answer from one of your representatives. I was not available for an immediate reply. As I wrote, everything is fine", "Great customer service and support", "Call early and not on Monday or Friday.", "Dont buy!".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Dji has 2.5 star rating based on 25 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Good unit until you need service, Easy to deploy and carry into certain situations, Great drones and phenomenal user interfaces.
Cons: Deplorable customer service, Customer service is lacking, Everything from customer service to product usability.Recent recommendations regarding this business are as follows: "I don’t know what to tell you, but I think it’s ridiculous that all of a sudden you can’t use your drone because they’re not continuing the app. I don’t even know what all that means.", "Everything is fine, I received a telephone answer from one of your representatives. I was not available for an immediate reply. As I wrote, everything is fine", "Great customer service and support", "Call early and not on Monday or Friday.", "Dont buy!".
Most users ask Dji for the delivery of goods as a solution to their issues.
Review authors value the most Diversity of Products or Services and Website. Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top Dji Reviews
"Can't complete registration"
I purchased a dji 3 mini pro this week, I registered and probably made a mistake in the password. when I ask for a password reset I receive nothing in my...
"Complaint"
Why in the *** are your batteries so expensive? Thats the only thing that is keeping me from buying dji drones! Im sure that the batteries dont cost that much...
To speak with the human being
- Love it
Preferred solution: I have a perfectly fine, Drone, DJ, I Phantom, for I don’t know. I hope they do the right thing and do something.
User's recommendation: I don’t know what to tell you, but I think it’s ridiculous that all of a sudden you can’t use your drone because they’re not continuing the app. I don’t even know what all that means.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer
I’m not sure what you want here. So I will proceed anyway.
- Fun
- Not fun right now
Preferred solution: My controller working again
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Tel Aviv, Tel Aviv
Can't complete registration
User's recommendation: Everything is fine, I received a telephone answer from one of your representatives. I was not available for an immediate reply. As I wrote, everything is fine
Complaint
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sun Prairie, Wisconsin
Stolen DJI air 2s shipped from DJI
I bought DJI Air 2s and DJI care express warranty. Unit defective and they help me created a case and telling me will get me free shipping label to send it back and after 2 weeks I never get anything so I call back and they told me was mistake when creating that case so they ask me to cancel that and filed DJI care express instead and paying over $660 dollars and told me will refund $500 deposit after I send back the defective unit.
I got my replacement DJI air 2s but when tried to activate it I got the error 112 prohibited to activate and reaching out to support via chat and phone multiple times and dragged on for a month now since the initial reported issue with the defective item. Every time I call them they told me check back 48 hours since they already notified their relevant team or department and this is same answer I get once I called them back every 48 hours which to me their customer service or support such a joke and now I am almost out of $2000 dollars altogether plus so much times wasted. I am ready to take the next step of action by having my lawyer draft an email and filing dispute with my credit card company treating this as fraud. How could you send your customer a stolen drone and charge them money for it and not helping them resolved the issue?
I am beyond pissed at this point so future buyer be aware of this company and make sure you record everything, chat and phone calls and such like how I did and you need all these to make them accountable for what they doing. Update as 10/2/2023 DJI end up ship me another replacement device after so much time wasted back and forth and today I got email notification saying they did not received the defective/broken item and they will keep my deposit as supposed to be refunded once I returned the item and I do have copy of receipt that I requested when at ups store and also tracking showing the item returned to their address with signature proof of item received and I am calling to dispute this right now.
This is far beyond how I expected and never again I will buy anything from this company. BTW when researching online the error code 1112 prohibited to active is consider Item you get locked or stolen and this is something they can not even fixed that why they shipped me another one and all these process took over a month with so much back and forth every few days of the week I have to keep calling them...
Spring, Texas
Never received
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Bought the DJI Mini 2 Fly More Combo from Amazon. It was agift for my husband, once we opened it, we could not get the remote to charge. It does not work
- Terrible service
- Terrible product
Preferred solution: Full refund
User's recommendation: Dont buy!!!
Lake Charles, Louisiana
Geo unlock
Preferred solution: Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Jonesborough, Tennessee
Tech support
User's recommendation: Call early and not on Monday or Friday.
Atlanta, Georgia
Question about air 2s
User's recommendation: Great customer service and support
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer
Dhjvshjbsdge. Dgjec*
Preferred solution: Full refund
Mesa, Arizona
Helped reset passwords
WhatsApp bands
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Lousy response time!!! I am not able to talk to a live person in a timely fashion.
- Everything from customer service to product usability
Preferred solution: Full refund
User's recommendation: Don’t do any business with this *** company!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Cancel my order
Preferred solution: Full refund
User's recommendation: poorest customer service!
Charlotte, North Carolina
Couldn’t understand what he was saying!!!
User's recommendation: Figured it out on your own!!
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Happen to many users with this 1112 error but never expected from DJI care center shipped this out as replacement.